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Frequently asked Questions

Find answers to common questions about eUK Doctor, including how online GP consultations work, what conditions we treat, and how to access fast, secure medical advice from UK-registered doctors.
What is an online GP appointment?
An online GP appointment lets you speak to a UK‑registered doctor by video, wherever you are. You get straightforward medical advice without the travel, waiting rooms, or long delays.

Most everyday health concerns can be assessed online — from infections and skin issues to mental health, women’s health, men’s health, and ongoing conditions. If something needs an in‑person check, your doctor will guide you clearly.

Choose a time, answer a few quick questions about your symptoms, and confirm your slot. Your doctor joins you at the scheduled time — simple, fast, and stress‑free.
Yes. You can use eUK Doctor from anywhere in the UK, whether you’re at home, travelling, or away for work.
Yes — you can speak to a UK‑registered doctor from abroad if you’re travelling or temporarily outside the country. Prescriptions can only be issued to UK pharmacies, so we can’t send medication overseas.
We offer morning, evening, and weekend appointments so you can choose a time that works for you.
We aim to start your appointment promptly at the booked time. If there’s ever a short delay, we’ll keep you updated.

Yes. Most patients are seen the same day, often within a few hours. 

Just a smartphone, tablet, or laptop with a camera and a good internet connection. No complicated setup. 

No. You can use eUK Doctor directly from your browser. No downloads needed. 

Yes. If it’s clinically appropriate, your doctor can issue a prescription and send it electronically to your chosen pharmacy for same‑day collection or delivery. 

Yes. We can send your prescription electronically to almost any UK pharmacy for quick collection. 
If your doctor feels it’s appropriate, they can issue fit notes, referral letters, and medical certificates during your consultation. 
All eUK Doctor clinicians are experienced, UK‑registered GPs with NHS backgrounds and training in online care. 
Yes. If clinically appropriate, your GP can issue a referral letter directly to your email. 
Yes. Your consultation is confidential, encrypted, and handled by UK‑registered clinicians who follow strict NHS and GMC standards. 
Appointments usually last 10–15 minutes, giving you time to explain your symptoms and get a clear plan. 
If your symptoms require a physical examination or urgent assessment, your doctor will explain exactly where to go and what to do next — no confusion, no guesswork. 
Yes, as long as your child is present during the consultation. Some conditions may still need an in‑person review for safety. 
Online GP appointments can’t treat emergencies such as chest pain, severe breathing difficulty, heavy bleeding, or symptoms of a stroke. In these situations, you should seek urgent care immediately. 
Yes. If you have a skin concern or something visible, you can upload photos securely before your appointment to help your doctor assess it clearly. 
Safety netting is the clear guidance your doctor gives you on what to expect, what warning signs to look out for, and when to seek further help if things change after your appointment.