Cookies Policy

1. Introduction

This Cookies Policy explains how eUK Doctor Limited (“we”, “us”, “our”) uses cookies and similar technologies on our website. These technologies help us ensure the site works securely, improve performance, and support key features such as appointment booking and video consultations.

When you visit our website, you will be asked to choose whether to accept or reject non-essential cookies. Essential cookies are required for the website to function and cannot be switched off.

This policy should be read alongside our Privacy Policy, which explains how we process personal data.

2. What are Cookies?

Cookies are small text files stored on your device when you visit a website. They allow the site to recognise your device, remember your preferences, and support secure and efficient functionality.

Cookies may be:

  • Session cookies – deleted when you close your browser
  • Persistent cookies – stored for a set period or until you delete them
  • First-party cookies – set by eUK Doctor
  • Third-party cookies – set by external services integrated into our site

3. Types of Cookies We Use

a) Strictly Necessary Cookies

These cookies are essential for the website to operate and for you to use secure features such as booking appointments or accessing your account. Examples include:

  • Secure login and authentication
  • Session management
  • Security and fraud prevention

 

These cookies cannot be disabled.

b) Functional Cookies

These cookies enhance your experience by remembering your preferences. Examples include:

  • Saving language or region settings
  • Remembering login details (if chosen)

 

c) Performance & Analytics Cookies

These cookies help us understand how visitors use our website so we can improve performance, fix issues, and optimise content. Examples include:

  • Google Analytics
  • Traffic and usage reporting

 

d) Advertising & Targeting Cookies

If used, these cookies help us understand how users interact with our content and may support limited remarketing on trusted platforms. We do not use cookies to profile clinical conditions or store any special category health data.

You can opt out of all non-essential advertising cookies.

e) Third-Party Cookies

These may be set by integrated services such as:

  • Payment processors
  • Booking and scheduling tools
  • Video consultation platforms
  • Analytics providers

 

Each provider may set its own cookies. We ensure all third-party services comply with UK GDPR and PECR.

4. How We Use Cookies

We use cookies to:
 
  • Enable secure login and account access
  • Maintain session continuity during bookings and consultations
  • Improve website performance and reliability
  • Understand how visitors use our site
  • Provide relevant content and improve user experience

 

Cookies do not store medical records, consultation notes, or any special category health data.

5. Managing Your Cookie Preferences

You can manage cookies at any time using:

a) Our Cookie Banner

You can accept or reject non-essential cookies and update your preferences at any time.

b) Browser Settings

Most browsers allow you to block, delete, or restrict cookies. Instructions vary by browser (Chrome, Safari, Edge, Firefox).

c) Google Analytics Opt-Out Tool

If you wish to disable Google Analytics specifically:
https://tools.google.com/dlpage/gaoptout
Please note: disabling certain cookies may affect website functionality, including booking appointments or accessing secure areas.

6. Cookie Retention

  • Session cookies:  deleted automatically when you close your browser
  • Persistent cookies:  stored for up to 12 months, unless deleted earlier

 

Specific retention periods for individual cookies are listed in our cookie table (available via the cookie banner).

7. Updates to This Policy

We may update this Cookies Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

8. Contact Us

If you have questions about this Cookies Policy or your privacy rights, please contact:

Email:
info@eukdoctor.co.uk

Address:
Suite 5a, 2nd Floor, 1–9 Castle Street, Hinckley, United Kingdom, LE10 1DA

Other Ways to Reach Us

For general enquiries:

Call 999 now if you or someone has any of these:

British Sign Language (BSL) speakers can make a BSL video call to 999.
Deaf, hard of hearing or speech-impaired people can use 18000 to contact 999 using text relay or a textphone.